Paradigm Perspectives

Insights from thirty years of IT transformation — what works, what doesn’t, and why the same lessons keep needing to be relearned.

Which transformation are you actually running?

Business transformation and AI-first operations ask the same question: what are you actually trying to change, and why? Transformation is not one thing. There are at least four kinds. Same business cheaper; same business, different delivery (Netflix); become something else (Apple); or productise a capability you built for yourselves (AWS). AI does a different job in each. A hands-on workshop that treats "adopt AI" as one skill answers the wrong question first. Get clear which of those transformations you are running, how the work runs today, and what better will look like. Then the tool has somewhere to land.

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The Recovery Playbook

Four troubled programmes. Four different industries. Four different outcomes. There's almost always more to it than the brief suggests.

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