Alert Fatigue: The Lesson Nobody Teaches You
...and then you drown in your own dashboard.
Read article →Paradigm Perspectives
Insights from thirty years of IT transformation — what works, what doesn’t, and why the same lessons keep needing to be relearned.
Where IT Security Meets Operational Technology
...we're all singing from the same hymn sheet, right?
Read article →The Recovery Playbook
Four troubled programmes. Four different industries. Four different outcomes. There's almost always more to it than the brief suggests.
Read article →I'm Building a CRM...Again.
After three decades of enterprise IT — ERP rollouts, programme recoveries, datacentre builds — I find myself building a CRM from scratch. Not for a client. For me. It's made me think about why systems fail, why the same problems keep showing up, and what I stumbled into as a twenty-something trainee in a smoky 90s office that most transformation programmes still get wrong.
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